General Conduct
Clear 2 Go Driver Training Instructors are bound by a professional code of conduct. Your instructor will be courteous, polite, tidy and punctual. He or she will also behave in a professional and ethical manner at all times. Your Clear 2 Go Driver Training instructor's car will be well maintained, clean and tidy. All cars used by Clear 2 Go Driver Training instructors are fitted with dual-controls as part of their standard equipment. The cars are of course fully insured for driving tuition. Clear 2 Go Driver Training instructors will not smoke in the car while giving tuition, nor will they use your lesson time for any other form of business, personal or otherwise.

Qualifications
As a minimum your Clear 2 Go Driver Training instructor will be licensed by the Driving Standards Agency (DSA) to give driving tuition.

Additional Goods
When you purchase a" Drive & Save" Block Booking, your Highway Code and Driving Test Success PC DVD will be provided to you directly by your instructor and are for you to keep.

Pay as You Go Clients may purchase Highway Code and Driving Test Success DVD separately from your instructor. As an alternative to purchasing the Driving Test Success DVD your instructor will loan or rent them to you and may ask for a small deposit to ensure their safe return at the end of the training.

Driving Licence and Eyesight
The learner must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of their first lesson. The learner must also check that they can read a number plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with glasses if normally worn.

Payments
Please note Cash payments must be made in advance of the training.
To book a" Drive & Save" Block Booking the full fee is required at the time of booking.
Please note that Cheques are NO LONGER accepted by Clear 2 Go Driver Training.

Please note the deposit or any subsequent training fees paid are refundable in the event that you decide to cancel the training once the booking has been accepted by your instructor however the difference between the discounted Drive & Save Fee and the standard Fees will be payable for lessons taken. At this point a binding agreement is made between yourself and the instructor.

Free Lessons
Free lessons are available when your introduced friends have taken and paid for 10 lessons.
Each friend can only have been introduced by one current client.

Lesson Postponement
Provided the Clear 2 Go Driver Training instructor can easily obtain additional work for any lessons postponed no penalty will be incurred. If this is not possible the full training fee for the period in question may, at the total discretion of the Clear 2 Go Driver Training instructor, be lost or charged. Your instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous. The instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

The Driving Test
Bookings
Driving Test appointments must be confirmed and agreed with your Clear 2 Go Driver Training instructor; otherwise he or she cannot guarantee to provide a vehicle for the test.

Use of the vehicle
In the interests of customer and public safety your Clear 2 Go Driver Training instructor reserves the right to withhold the use of a car for the test if, in their opinion, your driving is actually or potentially dangerous.

Test cancellation
Three clear working days notice of cancellation or postponement is required by the DSA. Failure to provide the required notice will result in the loss of your test fee. Your Clear 2 Go Driver Training instructor cannot be held responsible for any postponement or cancellation of tests by the DSA. However, he or she will do all that is possible to arrange another test as quickly as possible and to help you to reclaim expenses from the DSA.

Punctuality
In their own interests learners are advised to be punctual for their lesson appointments. The instructor would normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if the instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by the Clear 2 Go Driver Training instructor either at the end of the normal lesson time if possible or at a later date.

Learner Comfort and Safety
In the interests of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advise their instructor accordingly before taking any lesson booked.

SMOKING IS NOT PERMITED IN ANY CLEAR 2 GO DRIVER TRAINING VEHICLE

Complaints
In the event of a complaint all efforts must be made to resolve the problem directly with the Clear 2 Go Driver Training instructor.